Tips & News
To strengthen its corporate governance structure, fibre broadband provider, FiberOne Broadband, has appointed Ibrahim Dikko as new board chairman.
Ibrahim Dikko Ayaba Ayo Joseph Tosin Osunkoya
In a statement, the company also announced fresh directors into the board. They are Tosin Osunkoya and Ayaba Modupe Ayo-Joseph.
The statement explained that Dikko, is a telecommunications expert with keen interest in governance and regulatory compliance.
He had been Vice President, Regulatory and Corporate Affairs at Etisalat Nigeria (now 9mobile), Executive Director, Resourcery Plc and Chairman at First Securities Discount House for 10 years. He owns Hitel Limited.
Dikko is a member of the Institute of Directors and a registered professional with the Financial Reporting Council of Nigeria. He studied Law at University of Buckingham and University of London, both in the United Kingdom.
Osunkoya is a global financial market specialist with diverse knowledge and skills in global financial instruments besides identifying and exploiting investment opportunities for portfolio companies and creating wealth. In the last two decades, he has dedicated his skills, knowledge and experience to creating wealth for investors in global financial instruments.
As a serial entrepreneur and venture capitalist, Osunkoya leverages his unique skills in investment management and wealth creation to unlock the potential of human capital in Africa. He is a co-founder of multiple startups, including Enov8 Solutions and its tech hub, The Bulb Africa.
Ayo-Joseph, on the other hand, is a consummate private wealth consultant. And respected banker, who has served in a number of senior executive management positions.
An ethical board level professional and transformational leader with 26 years of banking experience, she was appointed Executive Director of Bank PHB by the Central Bank of Nigeria (CBN) and was part of the management team that ensured the financial institution remained a going concern, paving the way for its eventual bridging, recapitalisation and sale.
In his remarks, the broadband firm’s CEO, Lanre Ore, noted: “We are delighted to welcome Messrs. Dikko, Osunkoya and Ayo-Joseph at this exciting time of growth for FiberOne. Their track records are remarkable and they are influential leaders in the telecoms and business spaces. Their leadership will further strengthen our ability to achieve our long-term growth strategy and create additional value for our stakeholders.”
Good evening,
please am very very dissatisfied with your services, this is my first time of using fiberone and since the day it was installed in my house. I have not enjoy the services, the Internet has been down, I have sent mail and up till now , nothing has been done about it, please can someone look into this for me , am so so angry about it and this is making me to rethink I may not renew for the next month.
Thank you
Denden
15, sobo siffre Street mende maryland
08023780468
Good Morning, We understand your concerns and will want to set things right, please provide your service ID nd let’s follow up.
This is so heart breaking for me to engage myself in the mess of your network am so dissatisfied in your broadband since 3 days now my internet was down have been calling they said the technician will visit me at at yesterday 20th October 2923 till now nobody comes around i regretted for me having this network so sad and not happy at at all.. pls note all your staff are eligible to handle customer well and same story all of them giving me I don’t understand up till now my internet has been down.
Here is my services ID: fob41293
Pls kindly look into these.
Thanks
Good afternoon, we understand your concerns and we sincerely apologize for your experience, please note that you issue has been escalated for investigation and resolution, kindly expect further updates. Thank you
Good day
Please am not happy with your services, am a first time subscriber. My router doesn’t have internet after activation. I have called severally and was told different stories from your reps.
I need a quick resolution to it.
Good day, we sincerely apologize for your experience, please provide your service ID and let us assist you.
It’s so appalling for me that I have paid since September as a new customer for your services in Yaba FOB42609 and no installation has been done,
It’s so evident that you guys have a disjointed team not communicating,
I have escalated severally through CCC, WhatsApp, calls, Onboarding team, even with the so called engineer that came for inspection or site viewing last 2 weeks and nothing is coming forth.
I wonder what the growth strategy of the organization and the values that drives it,
There are missing links across the organization and I hope you guys finds it quickly before everything start nosediving.
Regards
Good day Mr Kola, we understand your concerns and we sincerely apologize for your experience, please note that all efforts are being put in place to ensure that your installation process is carried out as swiftly as possible. Thank you.
Good Morning FOB Team, I requested a new connection 1 month back and paid N68,540 as I changed my location along the road. the team came to check my place and confirmed that a new connection was possible.
Post that Fiberone team came to my place for the installation, but due to the unavailability of a power cable/box he couldn’t install it. he said a project team would come and do it for me.
it’s been more than a month no nobody has given me any resolution, and I am tired of following up on installation. I wrote at least 20 emails to the below id but I got standard reply
Oluwafemi Bello , Retail Customer Experience , Onboarding
Please refund my money I don’t need your service. Let me tell you this is spoiling the brand badly. You have very poor service.
Regards
Ravi Sharma
Good afternoon sir, we sincerely apologize for your experience, kindly revert with your service ID.
What is wrong with Fibreone? Till now no one has come to fix the router you gave me. when you needed me to make my installation and subscription payment, you were all over me. I paid immediately and I have not used the internet 5 days after your so-called installation. Your services are terrible. Your customer service will transfer me to a team and cut the phone. Maybe you don’t know who you are dealing with. I am highly disappointed. I regret purchasing your router. Your router came with a bad adapter I had to use my own adapter to power it. Your router came without a power bank, I had to use my power bank to serve when there is power outage. Zero recommendation to you guys. I exercised patience in futility. You lie alot. Your customer service rep said I would be on top priority on Friday, no one showed up on Friday, same today no one has shown up. I would push your name on social media let people know how terrible your services are. Messed up. Come and collect your terrible device. And refund my money if you dont know what you are doing. No good report about you guys. FOB44359
Good afternoon, our deepest apologies for your experience, your issue will be followed up immediately.