Tips & News
You are expecting an update about your installation or a call to resolve a support request, but it never comes. Not because we didn’t try, but because we couldn’t reach you.
At FiberOne, we know how crucial clear and timely communication is. From confirming appointments to sharing service updates, staying connected with you is how we keep things running smoothly. But that connection depends on one simple thing: having your correct contact information.
Outdated details make it harder for us to deliver the experience you deserve, leading to missed visits, delays, or important updates slipping through the cracks.
Update Your KYC Info in Just a Few Taps
We have made it easier than ever to keep your information up to date. With the KYC Update feature on the MyFOB App, you can review and refresh your details in seconds.
Updating your contact details now takes less than a minute: Here is how to:
- Open the MyFOB App on your phone
- Select “Update KYC” Review your existing details Make any changes needed (e.g., phone number, email, address)
- Click Submit and you’re done!
- An OTP will be sent to your email to confirm that you are the one initiating he update
That’s it. No long forms. No customer care calls. Just a few taps.
What You Gain From Updating Your KYC
- Receive important calls and updates without delay
- Avoid missed installations or rescheduled visits.
- Enjoy faster, more personalized support.
Whether you’re working remotely, streaming, or gaming, staying connected means staying informed.
Open your MyFOB App now and update your KYC in just a few taps. Your connection depends on it.
